Frequently Asked Questions

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Platinum Steamers uses heavy-duty truck mounted machines to bring the power to your carpet cleaning. We use very hot water/steam, and safe chemicals to ensure you are not only receiving a deep cleaning, but staying healthy whilst doing so. 

Professional carpet cleaning services such as steam cleaning should be done every 6 months - 1 year on wearing carpet. This can vary depending on the quality of both the carpet and padding underneath. This time frame can be extended by applying scotchgard to heavy traffic areas to keep them protected for longer periods of time.

During service we recommend that you do keep your pet somewhere they will be comfortable — not all of our furry friends like the sound of vacuums or unfamiliar people in their space. Let us know how you'd like to handle your pet ahead of time to keep them safe and happy.

Dry times can vary depending on the type of cleaning you receive and the weather. For most cleanings we reccomend at least 12 hours for a full dry. Turning on any portable fans, or whole house fans, as well as opening any windows will drastically decrease dry times. Never run the air conditioning or heater to try and speed this process up.